Frequently Asked Questions
Everything you need to know about bringing Jimmy home.
What is the estimated shipping time for furniture orders?
Standard shipping typically takes 7-14 business days. For larger furniture pieces requiring white-glove delivery, please allow up to 21 business days for arrival and assembly.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Do your products come with a warranty?
Yes, all Jimmy furniture pieces include a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.
Are the materials used in your furniture sustainable?
At Jimmy, we prioritize the planet. Over 80% of our wood products are FSC-certified, and we use OEKO-TEX certified textiles to ensure no harmful chemicals enter your home.